Refund and Returns Policy – Weed Delivery Germany
Welcome to Our Customer-Friendly Policy
At Weed Delivery Germany, we’re committed to ensuring your satisfaction with every purchase. We understand that sometimes things don’t go as planned, which is why we’ve crafted this comprehensive refund and returns policy to protect your rights as a consumer while maintaining the integrity of our business.
Your Right to Return
In compliance with German law, we offer a 14-day return period for all our products. This means you have two weeks from the day you receive your order to decide if it meets your expectations.
Eligibility for Returns
We accept returns under the following conditions:
- The product is in its original, unopened packaging
- The item is unused and in the same condition you received it
- You have proof of purchase (order number or receipt)
Please note: Due to the nature of our products, we cannot accept returns on opened or used items for health and safety reasons.
How to Initiate a Return
If you need to return an item, please follow these simple steps:
- Contact our customer service team within 14 days of receiving your order
- Provide your order details, including order number and the item(s) you wish to return
- Our team will guide you through the return process and provide a return authorization
Pro tip: Save time by having your order information ready when you contact us!
Our Refund Policy
Your satisfaction is our priority. Here’s what you need to know about our refunds:
- For eligible returns, we offer full refunds on the purchase price
- In cases of quality issues, we may offer partial refunds after assessing the product
- Refunds will be processed to the original payment method within 5-10 business days
Product Categories and Special Considerations
While our general policy applies to most items, please be aware that certain cannabis products may have specific return restrictions due to legal and quality control requirements.
Contact our customer service for detailed information about returns for specific product categories.
We’re Here to Help
Have questions or need assistance with a return? Our dedicated customer service team is ready to help!
Customer Service Contact:
- Email: [email protected]
- Live Chat: Available on our website during business hours
Legal Disclaimer
This refund and returns policy is subject to change without notice and is governed by German law. By making a purchase on our website, you agree to the terms outlined in this policy.
Weed Delivery Germany reserves the right to refuse returns or refunds that do not comply with the conditions stated in this policy.
Your satisfaction is our top priority. We appreciate your trust in Weed Delivery Germany and look forward to serving you with quality products and excellent customer service.